At ZeoBuddy, we want to get your order to you as quickly and smoothly as possible. Below is everything you need to know about our shipping process.

Order Processing:
All orders are carefully prepared and packaged within 1 to 3 business days after payment confirmation. During peak holiday seasons or major promotional events, processing may take slightly longer.

Delivery Timeframe:
Our estimated delivery timeframe is 10 to 15 business days from the date your order is dispatched. Please note that delivery times may vary depending on your location and external factors such as customs clearance, public holidays, or unforeseen circumstances beyond our control.

Order Tracking:
Once your order ships, you will receive a confirmation email with your tracking number. Please allow 24 to 48 hours for the tracking information to update in the carrier's system. If you have not received tracking details within 5 business days of placing your order, please contact us at info@zeobuddy.com.

Shipping Costs:
Shipping rates are calculated at checkout based on your delivery address. You can view the exact shipping cost before completing your purchase.

Address Accuracy:
Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us within 24 hours. Once an order has been shipped, we are unable to modify the address. Additional fees may apply if a package is returned due to an incorrect address and needs to be reshipped.

Lost or Stolen Packages:
Once an order is marked as "Delivered" by the carrier, ZeoBuddy is no longer responsible for the package. If you believe your package has been lost or stolen, please check with your neighbors or building management first, then contact the carrier directly with your tracking information. If you still need assistance, our support team is happy to help.

Customer Support:
For any questions or concerns regarding your shipment, please reach out to us at info@zeobuddy.com. We are here to help.